Hermès Sur Mon Nuage Twilly

Shipping Policy

At Once More Luxury Boutique, we strive to provide fast, secure, and reliable shipping for all orders.

Domestic Shipping (Canada)

•  Complimentary free shipping within Canada with orders over $250
• All shipments include a tracking number so you can easily track your order every step of the way
  All shipments are securely packaged to protect your items
• Orders are processed within 3 business days after payment confirmation
• Delivery times are estimates (standard 3-10 business days) and may vary due to carrier delays, weather, or other unforeseen circumstances

Order value        Shipping rule               

under $500.         standard shipping  ($25)

$500–$2000.   standard+signature  (free)          

$2000–$5000.  insurance+signature (free)

$5000+.  priority+insurance + signature (free)

International Shipping

• International customers are responsible for duties, taxes, and import fees
• Shipping costs for international orders will be calculated and displayed at checkout
• We recommend checking your country’s import regulations before ordering
• Delivery times vary depending on destination and customs processing

Shipping Insurance

• Insurance covers loss or damage while the item is in transit
• Items exceeding $10,000 may require additional insurance, arranged on a case-by-case basis

Tracking

• Once your order ships, you will receive a tracking number via email from the shipping carrier.

Shipping Carrier

UPS, Canada Post, DHL, FeDex

Risk of Loss

• Ownership and risk of loss transfer to the customer upon confirmed delivery by the carrier

Contact

For questions regarding shipping, please contact:

Email: info@oncemoreluxury.com

We guarantee all items are authentic or your money back. All our items are meticulously examined by our experts with years of experience and by third party resources when necessary to ensure 100% authenticity. We absolutely do NOT offer fake, replica, or counterfeit items. In the event that any reputable professional authenticator deems an item unauthenticate complete refund will be provided.

Once More is not associated or affiliated with the brands displayed on our website. All copyrights reserved to the original brand holder.

Once More is dedicated to assuring that the merchandise we offer and showcase on our website and social media channels are unequivocally authentic. Unless explicitly mentioned, all our products are pre-loved and previously utilized.

At Once More Luxury Boutique, we want you to feel confident with your purchase. We accept returns under the following conditions and issue store credit only.

Eligible Reasons for Return

We accept returns if:

• The item is not as described
• You changed your mind
• You no longer need the item
• Other reasonable requests approved by us

Return Conditions

To be eligible for a return:

• You must request a return within 7 days of delivery
• The item must be:
• Unused
• In the same condition as received
• With original tags, packaging, and all accessories (if applicable)
• The item must not show signs of wear, damage, or alteration
• Proof of purchase is required

We reserve the right to refuse any return that does not meet these conditions.

Non-Returnable Items

The following items are final sale and not eligible for return:

• Items marked “Final Sale”
• Customized or special-order items
• Items damaged after delivery
• Items returned without original components (box, dust bag, authenticity card, etc.)

Return Shipping

• For approved returns, we will provide a prepaid return shipping label
• Customers must use the provided shipping label
• We are not responsible for loss or damage once the item is shipped using the provided label
• Items returned using unauthorized shipping methods may be refused

Store Credit

Once the returned item is received and inspected:

• Approved returns will receive full store credit minus a 5% restocking fee per item
• Store credit:

Has no cash value

Is non-transferable

Can be used toward future purchases

If the returned item shows signs of wear, use, or damage, we reserve the right to:

• Refuse the return, or
• Issue partial store credit at our discretion

Authenticity Claims

If you believe an item is not authentic:

• You must notify us within 12 months of delivery
• The item will be evaluated by an approved third-party authentication service

If proven inauthentic:

• You will receive full refund toward your original payment

If authenticity is confirmed:

• The return will be processed under this Return Policy

Abuse of Policy

We reserve the right to:

• Refuse returns
• Restrict or terminate accounts
  for excessive or abusive return activity

Contact Us

To request a return, please contact: 

Email: info@oncemoreluxury.com