Shipping Policy

Shipping Within Canada

-Free shipping on all Canadian orders over $250 CAD.

-$25 CAD flat shipping fee applies to orders under $250 CAD.

Applicable federal (GST) and provincial sales taxes will be added at checkout based on your shipping address.

Shipping to the USA

Shipping fees apply to all U.S. orders. Rates are calculated at checkout.

International Shipping

We offer international shipping with rates calculated at checkout based on your destination.

Shipping Carriers

All orders are shipped via Canada Post, UPS, DHL and Purolator (standard or express service based on your selection at checkout).

Insurance

All shipments include complimentary insurance up to $100 CAD.If you would like your order fully insured, please contact us before your order is shipped. Additional insurance fees will be based on the value of your purchase and are non-refundable in the event of a return or cancellation.

Responsibility

Once your order has been shipped, Once More Luxury is not liable for any lost, stolen, or damaged packages. We are not responsible for contacting the shipping carrier on your behalf once the package has left our facility. For any delivery-related issues, please contact the shipping carrier directly.

Cross-Border Duties & Import Fees

For international orders, including shipments to the U.S., any applicable duties, taxes, or import fees are the customer’s responsibility and must be paid upon delivery. These fees are determined by the destination country’s customs regulations and are not included in the purchase price. If the customer refuses to pay these fees or fails to collect the package, resulting in the item being returned to us, the customer will not be eligible for a full refund. Any return shipping costs, customs fees, and associated handling charges incurred will be deducted from the refund amount.