Returns & Refunds

At Once More Luxury, all purchases are Final Sale and includes online and in store.

We do not accept returns, exchanges, or offer refunds on any items, including for reasons of change of mind, fit, or personal preference.

Please double check the item’s condition both in the product description and photos prior to purchase. If you wish to receive more pictures/videos of our products or have any questions about the item, please click on the chat button located on the right bottom of our website or direct message @oncemoreluxury on Instagram for a prompt response.

Lost and Damaged items
We are not liable for damages or lost package incurred during transit. Please contact the shipping provider for issues related to lost or goods damaged in transit. All shipments are automatically insured up to $100CAD.

Please email to order@oncemoreluxury.com within 2 business days if you have any issues with the order.

Authenticity Guarantee

All items are verified and guaranteed authentic.

Insured shipping

Purchases protected by Route + free National shipping on orders $250+

The Circular Economy

Embrace preloved for a planet-friendly choice.

Secure payment

Rest assured, your payment information is processed securely.

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All items are pre-owned and authenticated to Once More Luxury Boutique. Trademarks are owned by their respective brand owners. No brand owner endorses or sponsors, has any association and/or affiliation with Once More Luxury Boutique.