Term and Conditions

Welcome to Once More Luxury Boutique
By accessing or using our website www.oncemoreluxury.com, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. Use of Website

You agree to use this website for lawful purposes only and not to violate any applicable laws or regulations. We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.

2. Products & Authenticity

All items sold on this website are pre-owned, consigned, or resale luxury goods unless otherwise stated.

We make reasonable efforts to ensure product descriptions and images are accurate. However:

• Minor variations in color or appearance may occur due to lighting and screen differences
• Condition descriptions are subjective and based on our professional assessment

We are not affiliated with or endorsed by any brand sold on this website. Brand names and trademarks belong to their respective owners and are used for identification purposes only.

Where applicable, third-party authentication services may be used.

3. Pricing & Payment

All prices are listed in CAD and are subject to change without notice.

We reserve the right to:

• Cancel orders due to pricing or listing errors
• Refuse any order
• Require additional verification before processing

4. Shipping & Insurance

Shipping

• Orders are processed within 3 business days after payment confirmation
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by carriers, customs, or unforeseen circumstances

Shipping Insurance

• Insurance applies only while the item is in transit
• Insurance does not cover:
• Delays
• Incorrect address provided by the customer
• Packages marked as delivered by the carrier

For items valued above $10,000, additional insurance may be arranged on a case-by-case basis.

Risk of Loss

Risk of loss and title pass to the customer upon confirmed delivery by the carrier.

5. Returns & Store Credit Policy

We accept returns for the following reasons:

• Item is significantly not as described
• Customer no longer needs the item
• Customer changed their mind
• Other reasonable requests approved by us

Return Conditions

To be eligible for a return:

• Return request must be made within 7 days of delivery
• Item must be:
• Unused
• In the same condition as received
• With original tags, packaging, and accessories
• Proof of purchase is required

We reserve the right to refuse any return that does not meet these conditions.

Non-Returnable Items

The following items are final sale and not eligible for return:

• Items marked “Final Sale”
• Customized or special-order items
• Items damaged after delivery
• Items returned without original components (box, dust bag, authenticity card, etc.)

Return Shipping

• We will provide a prepaid return shipping label for approved returns
• Customers must use the provided label
• We are not responsible for loss or damage once the item is shipped using the provided label

Store Credit

Once the returned item is received and inspected:

• Approved returns will receive full store credit minus a restocking fee $300 per item
• Store credit:
• Has no cash value
• Is non-transferable
• May be used toward future purchases

If the item shows signs of wear, use, or damage, we reserve the right to:

• Refuse the return, or
• Issue partial store credit at our discretion

Authenticity Claims

If a customer claims an item is not authentic:

• The item must be evaluated by an approved third-party authentication service
• If proven inauthentic, full refund will be issued
• If authenticity is confirmed, the return will be processed under this policy

Abuse of Returns

We reserve the right to:

• Refuse returns
• Restrict or terminate accounts
  for excessive or abusive return behavior

6. Intellectual Property

All content on this website, including text, images, logos, and graphics, is owned by Once More Luxury Boutique and may not be copied or used without written permission.

7. Limitation of Liability

We are not liable for:

• Indirect or consequential damages
• Loss of profits
• Delays or website downtime
• Misuse of products

Our total liability shall not exceed the amount paid for the purchased item.

8. User Accounts (if applicable)

You are responsible for maintaining the confidentiality of your account credentials. We reserve the right to suspend or terminate accounts for violations of these Terms.

9. Privacy

Your use of this website is governed by our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of the Province of British Columbia, Canada.

Any disputes shall be resolved exclusively in the courts of British Columbia.

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting.

12. Contact Information

For questions regarding these Terms and Conditions, please contact:

 

Once More Luxury Boutique

Email: info@oncemoreluxury.com
Address: 1095 Howe St, Vancouver BC, Canada