Hermes Beige Loafer Lota Mule Size 37.5

Shipping Within Canada

-Free shipping on all Canadian orders over $250 CAD.

-$25 CAD flat shipping fee applies to orders under $250 CAD.

Applicable federal (GST) and provincial sales taxes will be added at checkout based on your shipping address.

Shipping to the USA

Shipping fees apply to all U.S. orders. Rates are calculated at checkout.

International Shipping

We offer international shipping with rates calculated at checkout based on your destination.

Shipping Carriers

All orders are shipped via Canada Post, UPS, or UPS Express (standard or express service based on your selection at checkout).

Insurance

All shipments include complimentary insurance up to $100 CAD.If you would like your order fully insured, please contact us before your order is shipped. Additional insurance fees will be based on the value of your purchase and are non-refundable in the event of a return or cancellation.

Responsibility

Once your order has been dispatched, Once More Luxury is not responsible for any lost, stolen, or damaged packages.Please contact the shipping carrier directly for any issues regarding delivery.

Cross-Border Duties & Import Fees

For international orders, including shipments to the U.S., any applicable duties or import fees are the customer’s responsibility and must be paid upon delivery. These fees are determined by the destination country’s customs regulations.

We guarantee all items are authentic or your money back. All our items are meticulously examined by our experts with years of experience and by third party resources when necessary to ensure 100% authenticity. We absolutely do NOT offer fake, replica, or counterfeit items. In the event that any reputable professional authenticator deems an item unauthenticate complete refund will be provided.

Once More is not associated or affiliated with the brands displayed on our website. All copyrights reserved to the original brand holder.

Once More is dedicated to assuring that the merchandise we offer and showcase on our website and social media channels are unequivocally authentic. Unless explicitly mentioned, all our products are pre-loved and previously utilized.

All bags, accessories and sale items are FINAL SALE.

Please contact us at 604-423-5050 or email toorder@oncemoreluxury.comwithin 2 business days if you would like to exchange or return an item.

Please double check the item’s condition both in the product description and photos prior to purchase. If you wish to receive more pictures/videos of our products or have any questions about them, please click on the chat button located on the right bottom of our website or direct message @oncemoreluxury on Instagram for a prompt response.

We will issue store credit or exchange for returned full priced clothing and shoes within 10 days of receiving your item. The item has to be in the original condition as it was shipped. The cost of shipping will not be refunded. Return shipping cost will be at the buyer’s cost. The value of the exchange or store credit will not include the cost of shipping.

If you wish to modify or cancel an order that has already been paid for, please reach out to us within 24 hours following payment. Once the shipping process has started, it can no longer be canceled.

Please ship your return product to
Once More Luxury Boutique
1095 Howe St
Vancouver BC
Canada V6Z 1P6

Please note: Any duties incurred upon returning items, will be deducted from the refund amount. Once More Luxury Boutique is not responsible for any loss or damage during the delivery.

Lost and Damaged items
We are not liable for damages or lost package incurred during transit. Please contact the shipping provider for issues related to lost or goods damaged in transit. All shipments are automatically insured up to $100CAD. If you require your order to be fully insured please purchase Route Insurance at checkout. 

Order Cancellations
Cancellations are not possible after order fulfillment

For any questions or concerns, please email order@oncemoreluxury.com

Once More is dedicated to assuring that the merchandise we offer and showcase on our website and social media channels are unequivocally authentic. Unless explicitly mentioned, all our products are pre-loved and previously utilized.