Hermès Cloud Bag Charm

Shipping Within Canada

-Free shipping on all Canadian orders over $250 CAD.

-$25 CAD flat shipping fee applies to orders under $250 CAD.

Applicable federal (GST) and provincial sales taxes will be added at checkout based on your shipping address.

Shipping to the USA

Shipping fees apply to all U.S. orders. Rates are calculated at checkout.

International Shipping

We offer international shipping with rates calculated at checkout based on your destination.

Shipping Carriers

All orders are shipped via Canada Post, UPS, or UPS Express (standard or express service based on your selection at checkout).

Insurance

All shipments include complimentary insurance up to $100 CAD.If you would like your order fully insured, please contact us before your order is shipped. Additional insurance fees will be based on the value of your purchase and are non-refundable in the event of a return or cancellation.

Responsibility

Once your order has been dispatched, Once More Luxury is not responsible for any lost, stolen, or damaged packages.Please contact the shipping carrier directly for any issues regarding delivery.

Cross-Border Duties & Import Fees

For international orders, including shipments to the U.S., any applicable duties or import fees are the customer’s responsibility and must be paid upon delivery. These fees are determined by the destination country’s customs regulations.

We guarantee all items are authentic or your money back. All our items are meticulously examined by our experts with years of experience and by third party resources when necessary to ensure 100% authenticity. We absolutely do NOT offer fake, replica, or counterfeit items. In the event that any reputable professional authenticator deems an item unauthenticate complete refund will be provided.

Once More is not associated or affiliated with the brands displayed on our website. All copyrights reserved to the original brand holder.

Once More is dedicated to assuring that the merchandise we offer and showcase on our website and social media channels are unequivocally authentic. Unless explicitly mentioned, all our products are pre-loved and previously utilized.

At Once More Luxury, all purchases are considered Final Sale.

We do not accept returns, exchanges, or offer refunds on any items, including for reasons of change of mind, fit, or personal preference.

Please double check the item’s condition both in the product description and photos prior to purchase. If you wish to receive more pictures/videos of our products or have any questions about them, please click on the chat button located on the right bottom of our website or direct message @oncemoreluxury on Instagram for a prompt response.

Please email to order@oncemoreluxury.com within 2 business days if you have any issues with the order.